FAQ

QHow long is the product warranty period?

All Anthone products carry a 12-month warranty from the date of shipment. During the warranty period, non-human damage is eligible for free repair or replacement. After the warranty expires, lifetime paid repair service is available.

QHow can I obtain product selection materials and manuals?

You can download product manuals from Support - Manuals, or call 400-875-999 (after-sales service) or 0592-5711111 (pre-sales hotline) to request selection guides and technical support.

QDo you support customized development?

Yes. Our in-house R&D team can customize measuring ranges, interfaces, communication protocols and enclosure designs to suit on-site conditions. Please contact us to discuss your requirements.

QWhat is the typical delivery lead time?

Standard models are supplied from stock and ship within 1-3 working days after order confirmation. Customized products are typically delivered within 7-15 working days depending on the complexity of the solution.

QWhat should I do if the instrument reading is inaccurate after installation?

First check the range settings, installation position and wiring, and look for sources of interference. If the problem persists, contact our after-sales engineers for remote assistance or on-site service.

QDo you provide on-site technical service?

For key industry customers and complex projects, we can arrange engineers to provide on-site installation guidance, commissioning and training. Please contact us to confirm the details.